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1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • Your web browser
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages and products you view
  • Websites or search terms that referred you to our Site
  • How you interact with our Site

We refer to this information as Device Information.

We collect Device Information using technologies including:

  • Cookies, which are small data files placed on your device. You can learn more about cookies at http://www.allaboutcookies.org.
  • Log files, which collect information such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags and pixels, which help us understand how visitors use our website.

When you make or attempt to make a purchase through the Site, we collect information including:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers such as Shop Pay, Apple Pay, Google Pay, PayPal, Afterpay, Zip, credit card, or other payment methods available at checkout)

We refer to this information as Order Information.

When this Privacy Policy refers to Personal Information, it means both Device Information and Order Information.

2. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and invoices
  • Communicate with you about your order
  • Detect and prevent fraud
  • Provide customer support
  • Send marketing communications where you have chosen to receive them

To fulfil your order, we may provide your order details to our suppliers, fulfilment partners, shipping providers, and payment processors solely for the purpose of preparing, shipping, and delivering your purchase.

We use Device Information to:

  • Improve and optimise our website
  • Analyse how customers use our Site
  • Detect potential fraud and security risks
  • Measure the effectiveness of our advertising and marketing campaigns

3. Sharing Your Personal Information

We share your Personal Information only where necessary to operate our business.

This may include:

  • Shopify, which powers our online store
  • Payment providers
  • Shipping carriers
  • Our suppliers and fulfilment partners for order fulfilment
  • Analytics providers such as Google Analytics
  • Marketing and advertising partners

We may also disclose your information where required by law or to protect our legal rights.

If we use payment service providers, details appear below.

PayPal – PayPal (Europe) S.à r.l. et Cie, 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal may run credit checks for certain payment methods. See PayPal’s privacy notice.

SOFORT – SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (part of Klarna Bank AB). See Klarna’s privacy notice. 

4. Use of Your Data for Direct Marketing

We may use your Personal Information to provide personalised advertisements or marketing communications that we believe may interest you.

You can manage your advertising preferences through the following services:

  • Facebook Ads
  • Google Ads

4.1 Newsletter Subscription

If you subscribe to our newsletter, we send you regular information about our offers. Only your email address is mandatory. Additional data help personalise emails and are optional. We use double-opt-in: we send a confirmation email asking you to verify your subscription. By activating the link you consent to processing your data. We log your IP address and subscription time to prevent misuse. You may unsubscribe at any time via the link in any newsletter or by emailing support@littlefurbuddy.com; after unsubscribing, your email is promptly deleted unless you have expressly consented to further use.

5. Data Retention

When you place an order, we retain your Order Information for our business records unless and until you request its deletion, subject to any legal obligations requiring us to retain certain information.

6. Changes

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be published on this page.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LittleFurBuddy

Sydney, New South Wales

Australia

Email: support@littlefurbuddy.com